Frequently Asked Questions —
When can I shop?
Our online estate sales welcome visitors for a full 48 hour period. Stay in the know by keeping an eye on the website, Instagram, or receiving notifications via email.
We offer previews of our upcoming collections within the next that they are officially launched. Our website will feature images and videos of the items that will be available, complete with pricing, dimensions, + the unique stories behind each piece. To increase your chances of claiming the item(s) you want, we recommend creating an account + adding your favorite items to your wishlist.
Do you ship overseas?
While we currently do not offer international shipping, we hope to extend our shipping services globally in the future.
Where are you located?
Atelier Terrell does not have a physical retail location. Our objects can only be found online, during the moments when we open our online doors and reveal our collection. Stay in the know by signing up for notifications here.
Our team is based out of Carlsbad, California + limited local pick up options may be available. Please send us an email inquiring for details on this + please include your order number in the subject line.
What if an item breaks in the mail?
While we take every precaution to ensure the safe arrival of your item, we recognize that unforeseen circumstances may arise. If your order arrives damaged, please kindly send us photos of the item, box + packaging to info@atelierterrell.com + we will reach out to you promptly to work together on finding a resolution.
What are your prices?
We strive to offer prices that we believe are transparent and reasonable. We are committed to staying true to our wholesale values and our prices are always our best, which means that our products will never go on sale.
Can I pre-purchase an item?
Atelier Terrell is committed to an equal purchasing experience for all of our collectors. This means we do not pre-sell our coveted items at this time. Our pieces go quickly when our doors open, so we suggest purchasing through our website as soon as the collection goes live.
Do you offer refunds?
All items purchased on Atelier Terrell are final sale. It is important to double check all specifications provided.
We offer objects that have been around longer than most of us, meaning that natural aging is apparent on most of our offerings including wear, tear and patina + that's the way we like it.
It is the responsibility of the buyer to inspect their pieces upon receipt to notice any damage incurred during transit. We are not responsible for any damages incurred after items leave our manufacturer or warehouse where applicable. Nevertheless, please document any signs of transit damage + contact us immediately at info@atelierterrell.com so that we may file claims with the responsible carrier.
Can I preview a collection before it's released?
We offer previews of our upcoming collections the week before they are officially launched. Our website will feature images and videos of the items that will be available, complete with pricing, dimensions, and the unique stories behind each piece.